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Historic Background Created
in 2000, Mondial Assistance Group is the result of the successful integration of Swiss-based Elvia Travel Insurance and France’s SACNAS-Mondial Assistance, two companies with 75 years of cumulative expertise in travel insurance and service solutions. Today, the Group is equally owned by AGF (Paris) and Allianz RAS (Milan) both members of the ALLIANZ Group.
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A Worldwide, Multi-Lingual
Network Of Professionals
Mondial Assistance Group maintains 37 round-the-clock operations
centres in 28 countries, spanning all continents. Its staff of 6
500 people speaks 40 languages, and is supported by a worldwide
network of 400,000 service providers, including medical
professionals and institutions, building specialists and home
repair experts, auto mechanics, dealers and leasing agents, and
airline and rail companies. Further support is provided by 240
correspondents, the Group’s operational representatives, enabling
it to intervene in every country around the world...
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Staying On The Cutting Edge
With State-Of-The-Art Resources
Collectively, the Group’s operational teams perform nearly 12
million interventions a year. They have at their disposal a
complete range of sophisticated, state-of-the-art tools and
technologies. Telematics, telemedicine, cartography, the electronic
transmission of information and GPS/GSM positioning systems are
just a few. These tools enable the Group’s teams to provide
interactive, flexible, safe and quality services in any
circumstance, in real time.
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Solutions For All Business
Sectors And Situations
The Group designs solutions with the client’s corporate culture in
mind, for situations large or small, simple or complex, anytime,
anywhere. They are tailor-made and based on the specific and
evolving needs of these clients and their customers. Here are just a few examples of the kinds of solutions the Group
can provide: - Travel insurance and assistance offering benefits such as trip
cancellation and interruption, loss of luggage, medical assistance,
help desks.
- Emergency roadside repair around the world, from congested
Asian cities to the Australian outback
- Coordinating critical medical operations, repatriation and
follow-ups. Home care assistance for a sick child of working
parents
- Complementary medical and first-aid services for incomplete
health care
- Assistance in domestic catastrophes due to floods, fires or
electric storms.
- 24-hour tele-assistance for the elderly
- information call centres for public inquiries regarding new
laws or other public matters
- Assistance in planning travel itineraries and locating
particular attractions
The Group’s array of solutions is anything but standard. Each
client, each customer is unique, and the aim is to give them total
satisfaction by responding to their particular needs efficiently,
professionally, 24-hours-a-day, 365-days-a-year.
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